Shipping policy

Nineteen Collective Pty Ltd - Shipping Policy

Effective Date: 20-02-2025

Welcome to Nineteen Collective! We are committed to providing you with high-quality, toxin-free apparel delivered efficiently and securely. This Shipping Policy outlines the details of our shipping processes, including costs, timeframes, and international shipping information.

1. Processing & Handling Times

All orders are processed within 2 business days (excluding weekends and public holidays).
During peak seasons, processing times may be extended, and we will notify you via email if there are any significant delays.
If an order includes pre-order items, the entire order will ship once all items are available unless otherwise stated.

2. Domestic Shipping (Australia)

We offer the following shipping options within Australia:

Standard Shipping: Estimated delivery time of 5 business days
Express Shipping: Estimated delivery time of 2 business days
Orders over $100 qualify for free standard shipping.
A tracking number will be provided via email once your order has been dispatched.

3. International Shipping

We currently offer international shipping to USA, Canada, New Zealand.
Standard International Shipping: Estimated delivery time of 10 business days
Express International Shipping: Estimated delivery time of 4 business days
Customers are responsible for any customs duties, taxes, or import fees charged by their country.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your order through instructions provided when order placed

5. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please check your tracking details first.
If your package is lost or delayed beyond the expected timeframe, contact us at [insert support email] so we can assist you.
Nineteen Collective is not responsible for shipping delays caused by external factors such as customs, carrier disruptions, or severe weather conditions.

6. Shipping Address & Changes

Please ensure your shipping address is correct before placing your order.
If you need to change your address, contact us within 1-3 hours of placing your order at Support@nineteencollective.com
We are not responsible for packages delivered to incorrect addresses provided by the customer.

7. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment.
Re-shipping fees may apply.